Draw My LifeA white board drawing of my personal journey»
You need an email list – just don’t use Aweber
One of the best ways I keep my readers/viewers updated is through my email list. There are many companies who offer the service, but I chose one called Aweber because they have a lot of great options available with their service and give a commission if other people also sign up for the service through you. Unfortunately, I’ve referred three people to them (possibly more), and each time I’ve had problems getting my commission. Every time I called about it I was told by their customer service department that it was because those people used my affiliate link without the www in front of it. Somehow that supposedly affected the cookies so that they couldn’t track where the sign-ups were coming from. In all three cases I was told that I just had to get the username and invoice number for the person I referred, and I’d be credited. I did get the credit for two of the people, but not for one. That third person signed up for a full year and I contacted Aweber a month later, when I noticed that my commission hadn’t been recorded.
Turns out, somehow in this case, I’m not able to be credited retroactively. They say that a month is too much time, and there’s no way they can credit my account or issue me a commission. Excuse me? How on earth is that possibly acceptable? The person who signed up says he did it through my link. I gave all the info they requested. Any reputable business can issue a refund, a credit, or a comission – but not this one. Not to mention that in all 3 instances I had to follow up to find out why my commission didn’t go through in the first place – how many other people signed up with my affiliate link that I don’t know about?
The final person that I spoke to was the customer service manager, who told me that in fact it didn’t matter if the www was there or not. He said that with or without the www it records the cookies the same. I couldn’t believe it – I told him how at least three other people in customer service told me that was the reason why my commissions didn’t go through in the first place, and he told me that they were wrong, but regardless, they would not give me a credit of any kind for the payment that had been made in this case.
I’m really flabbergasted at the treatment I got from Aweber. Considering I’m paying $29 a month to them, and the commission we’re talking about here is only $58, you’d think they might want to make their recurring customer (and active affiliate) happy. But nope – they refuse to budge even though both I and the person who signed up through my link have told them that’s the case, and even though I’ve never had a commission given to me for an account that I didn’t have to follow up on myself because it didn’t get recorded on their end, and even though I was able to be credited for the other two.
So I highly recommend you use an alternative to Aweber because any company that is shady enough to be like this, isn’t one that you should be investing your own money in, or referring others too. The main problem is that once you’ve set up your email list, you’re kind of stuck with them – and they know that. I can go to another service, but I’ve heard from others who’ve tried switching that most of their list doesn’t actually bother to switch over with them (I can’t move over people to a new email list myself – they have to re-sign up themselves and click on the confirmation link). So if you’re just starting out with building an email list, choose wisely – because once you’ve got one, you’ll have to put up with their rules and customer service whether you like it or not.